Last changed: 22 February 2024

Edusign is used for e-signing to approve documents digitally.

Information regarding uploading and signing of files in eduSign

Information about the issue that occurs when you try to upload and sign files in eduSign and receive an error message stating " cannot open this folder because it contains system files".

The cause of this error message is beyond our control and is due to a change in the browser and the API that controls which files can be opened and from where on your computer they can be accessed. This affects users who are trying to upload files from \\storage and their own home directory.

This problem currently occurs in the browsers Google Chrome and Edge.

To circumvent this problem, there are two options:

  1. Use the Drag and Drop feature: Instead of clicking to select files, try dragging and dropping the file directly into the upload box.
  2. Save the files locally first: Another solution is to first save the files in a local folder on your computer (for example, c:\temp) and then upload them from that folder.

We apologize for any inconvenience this may cause and thank you for your understanding and cooperation as we discuss how this issue may be addressed and resolved differently. If you need further assistance or have questions, please feel free to contact support.

Contact can answer questions about the registration of signed documents in Public 360 and how these should be validated. can answer questions about eduSign from a user perspective, when signatures should be used, and assist with quick guides for users. can answer questions about technical problems with logging into eduSign. If the problem does not lie with SLU, the support team escalates the issue to SUNET for technical assistance and resolution.