Frequently asked questions

As of August 2023, accounts will be automatically created for new SLU employees. The information will be transferred to the booking system within one week of your employment start date. If you have made any changes to your profile, it may take up to a week before they are implemented.

If your profile has not been created during your first week, check the following:

1. Your invoice reference must be registered in the IDIS admin portal. The system is automatically updated every Friday (contact the Division of Financial Administration who will create a reference manually if you don't already have one).
2. Your mobile number must be registered in the IDIS admin portal. Contact the HR records role or human resources administrator at your department or unit. They will enter your number manually.
3. You need a Swedish personal identity number or coordination number. The HR records role or human resources administrator at your department can help you with this.

If you still do not have an account with the Stureplans Online travel booking system:

Email resor@slu.se with your invoice reference, your AD account details and mobile phone number. If you do not have or know your invoice reference, please contact a financial administrator to request one. Alternatively you can request an invoice reference yourself by emailing levreskontra@slu.se. 

If you are an external consultant:

Please ask the person in charge of booking travel at your department for assistance. This is usually the human resources administrator or department administrator.

How to book travel using another employee’s invoice reference:

Ask your supervisor or equivalent to email resor@slu.se and authorise us to create an account using their invoice reference. Your supervisor or equivalent will then need to email their invoice reference, your AD account details, mobile number and your SLU email address.

In connection with the change of travel agency on 1 October, there have been three training sessions on the new booking system, two in Swedish and one in English.

The trainings were about 45 minutes each, recorded and available via SLU Play:

Swedish version
English version

We also refer to the questions and answers found in the FAQ as well as other information on our web pages about business trips.

The name in the booking needs to be the same as in the passport.

To change your profile, you log in to the system, go to the arrow next to your name and then My profile.

Then Change my profile and fill in the correct information and Save.

Please note that a profile will be locked for change (grey marked field) for 24 hours once a change has been made.

You will need authorisation to book travel for other SLU employees and guests not employed by the university. Please ask your manager to email resor@slu.se to approve your request. 

Email Stureplans travel agency slu@stureplans.se and notify them about your preferred travel arrangements. They will oversee all stages of the booking. If necessary, they will enlist the help of a sub-supplier specialising in international train travel.

To reserve seats for a group of travellers, the person booking must be authorised to book on behalf of others. All tickets will need to be booked at the same time.

In April 2024, SJ and other train operators transitioned to a new distribution system for trains. As of now, it is only possible to book a private 1st class compartment on night trains online. Private or shared 2nd class compartments cannot yet be booked online. Please email or call in your personal request to Stureplans Resor customer service, which uses other systems for booking. Stureplans Resor is doing its utmost to meet your needs through personalized service until the providers have completed their development.

No, all travel must be booked through our procured travel agency

A business trip cannot be combined with personal activities. Travel must always start from your home or workplace to the place of assignment. You must pay for any personal travel in connection with business travel, and your personal travel must take place during your free time.

You are not allowed to book for family members through the SLU travel agency.

Coaches are booked through Proceedo. 

If you have Proceedo access rights, you can book under Travel, accommodation & conference – Bus rental. 

Select the region.

 If you do not have Proceedo access rights, contact a colleague in your department/equivalent who has.

Yes. EU regulations stipulate that compensation is to be paid to the passenger, even if a company or other organisation paid for the ticket. You will need to settle this issue with the airline.

For questions related to environment and climate compensation, contact miljo@slu.se. 

For questions related to your travel invoice, contact ekonomi@stureplans.se

If you have any other questions that have not been answered here, please email resor@slu.se.