Frequently asked questions

Last changed: 11 March 2024

SLU's travel agency is Stureplans Resor as of 1 October 2022.


You can find more information on business travel on the pages listed under Links below.


I am unable to log in to the system. Can you help me with my profile?

As of August 2023, accounts will be automatically created for new SLU employees. The information will be transferred to the booking system within one week of your employment start date. If you have made any changes to your profile, it may take up to a week before they are implemented.

If your profile has not been created during your first week, check the following:

  1. Your invoice reference must be registered in the IDIS admin portal. The system is automatically updated every Friday (contact the Division of Financial Administration who will create a reference manually if you don't already have one).
  2. Your mobile number must be registered in the IDIS admin portal. Contact the HR records role or human resources administrator at your department or unit. They will enter your number manually.
  3. You need a Swedish personal identity number or coordination number. The HR records role or human resources administrator at your department can help you with this.


If you still do not have an account with the Stureplans Online travel booking system:

Email with your invoice reference, your AD account details and mobile phone number. If you do not have or know your invoice reference, please contact a financial administrator to request one. Alternatively you can request an invoice reference yourself by emailing


If you are an external consultant:

Please ask the person in charge of booking travel at your department for assistance. This is usually the human resources administrator or department administrator.


How to book travel using another employee’s invoice reference:

Ask your supervisor or equivalent to email and authorise us to create an account using their invoice reference. Your supervisor or equivalent will then need to email their invoice reference, your AD account details, mobile number and your SLU email address.

I want to learn to book in the new online booking system. How can I do that?

In connection with the change of travel agency on 1 October, there have been three training sessions on the new booking system, two in Swedish and one in English.

The trainings were about 45 minutes each, recorded and available via SLU Play:

Swedish version
English version

We also refer to the questions and answers found in the FAQ as well as other information on our web pages about business trips.


The name in my profile is not the same as in my passport - how can I update the information?

The name in the booking needs to be the same as in the passport.

To change your profile, you log in to the system, go to the arrow next to your name and then My profile.

Then Change my profile and fill in the correct information and Save.

Please note that a profile will be locked for change (grey marked field) for 24 hours once a change has been made.



What do I need to do to be able to book travel on behalf of others?

You will need authorisation to book travel for other SLU employees and guests not employed by the university. Please ask your manager to email to approve your request. 

How do I book train travel within Europe?

Email Stureplans travel agency and notify them about your preferred travel arrangements. They will oversee all stages of the booking. If necessary, they will enlist the help of a sub-supplier specialising in international train travel.

A number of us from the same department/division are travelling by train and we would like to sit together. How this be arranged?

To reserve seats for a group of travellers, the person booking must be authorised to book on behalf of others. All tickets will need to be booked at the same time.

I have found a much cheaper travel option than the one provided by the travel agency. Can I book this instead?

No, all travel must be booked through our procured travel agency

What if I want to combine my business trip with personal activities? For example, I will be travelling to Uppsala for a training course, am I allowed to stay in Stockholm where I have friends?

A business trip cannot be combined with personal activities. Travel must always start from your home or workplace to the place of assignment. You must pay for any personal travel in connection with business travel, and your personal travel must take place during your free time.

You are not allowed to book for family members through the SLU travel agency.

I want to book coach travel but cannot find this option on the travel agency’s website. Where can I book this?

Coaches are booked through Proceedo. 

If you have Proceedo access rights, you can book under Travel, accommodation & conference – Bus rental. 

Select the region.

 If you do not have Proceedo access rights, contact a colleague in your department/equivalent who has.

I want to book a taxi. How can I do that?

Air/train taxi journeys booked in conjunction with an air/rail journey must be booked through the travel agent to ensure the correct price of the journey and the correct references on the invoice.

SLU has called for the Kammarkollegiet's procurement for government authorities regarding taxi services in connection with flights/trains. We therefore use the company Flygtaxi. The travel agency can book them in connection with air and train travel in Sweden.

If your trip only involves a taxi, you can book it yourself via the local taxi company. Taxi service is not procured through the Kammarkollegiet and thus cannot be booked through the travel agency.

Do I get to keep the compensation paid out when a flight is delayed?

Yes. EU regulations stipulate that compensation is to be paid to the passenger, even if a company or other organisation paid for the ticket. You will need to settle this issue with the airline.

I have a question regarding environment and climate compensation. Who can I contact?

For questions related to environment and climate compensation, contact

I have a question regarding my travel invoice. Who can I contact?

For questions related to your travel invoice, contact

Further questions

If you have any other questions that have not been answered here, please email


For questions related to your travel and the online booking system, contact

For questions related to your travel invoice, contact

For questions related to the environment and climate compensation, contact

To update your authorisation to book travel on behalf of others, contact

For help with the online booking system, please read the FAQs and the manual in the online system under Services.