Your traveller profile must be up to date or you will be unable to book trips.
To be able to receive your tickets, your profile must contain the correct mobile phone number starting with +46. The FAQ section has instructions on how to update your profile.
NB: the name on your traveller profile match the name in your passport.
Your profile must contain:
- your full name;
- your mobile phone number;
- your SLU email;
- your personal invoice reference;
- your security question and answer.
You can access your traveller profile via Stureplans Online. You must ensure your profile is kept up to date.
The personal security question is compulsory and must be registered on your profile by 1 May 2023. You will not be able to book travel without one.
As part of SLU’s work with increasing security, we have introduced a personal security question that you will need to answer when contacting our travel agency by phone. You can set up the question in your traveller profile in the online booking system.
You will need to log on to your account and complete the question and answer in your traveller profile. Enter a short question and answer, then click save. Make sure to choose a question that are easy to remember and only you know the answer to.
You will be asked to answer this question when you call Stureplans Online