Occupational health services

Employees covered by occupational health services

• All permanent staff
• All staff with fixed-term contracts, regardless of employment type
• Students admitted to doctoral studies and actively pursuing studies following confirmation by the head of department

In case of uncertainties, managers can consult with their unit’s HR specialist.

Researchers and other staff employed by other organisations are not covered.

Making, changing and cancelling appointments

How to make an appointment

Anonymous visits

Employees can make an appointment with a counsellor to discuss work-related ill health without prior consultation with/approval by their manager. This is an anonymous visit and all employees can book one such visit per calendar year. Anonymous visits are paid for by the Division of Human Resources at SLU. Appointments for anonymous visits to Avonova should be made by phone.

If the employee prefers English, this should be stated when making the appointment.

Preventive visits

Employees can, at their own initiative, make appointments for one preventive visit with a nurse, physiotherapist and/or counsellor in case of work-related problems. After the first visit, the occupational health services team will contact the employee’s manager, who will assess the need for and approve any further visits. Preventive visits are paid for by the Division of Human Resources at SLU. 

Ordering basic or additional services

Orders should primarily be placed by the employee’s manager. However, provided the manager has approved it, employees can also make appointments themselves. If needed, the HR specialists can also make appointments.

Basic services are paid for by the Division of Human Resources, additional services are paid for by the department/equivalent. When ordering basic services for a group of employees, the HR specialist should be consulted and the quote approved before an order is placed. It is also possible to place an order by phone.

Employees will be offered an appointment within 10 working days. This applies regardless of who the employee needs to see. For appointments made online, a confirmation will be sent by email. It is also possible to get a reminder by email or text 40–36 hours before the appointment.

Changing or cancelling an appointment

If an appointment needs to be changed or cancelled, the manager or employee can do this on the Falck client page. Appointments can also be changed or cancelled by phone. To change or cancel an appointment with Avonova, the manager or employee should contact them by phone.

SLU will be charged for no-shows and appointments cancelled later than 24 hours before the appointment. This applies both to visits for individual employees and rehabilitation meetings. It is therefore important to cancel or change appointments in good time.

Basic services 

Paid for by the Division of Human Resources. Employees can make an appointment for an anonymous or preventive visit without prior approval by their manager. For any further appointments, prior approval is needed. When ordering basic services for a group of employees, such as training, the HR specialist should be consulted and the quote approved before an order is placed. “Focus” career development talks are booked by the employee, but in consultation with the occupational health services team.

Additional services 

Paid for by the department/equivalent and must be approved by the employee’s manager. For more extensive measures, the HR specialist can be consulted, and quotes should be assessed and approved before an order is placed. In some cases and after a decision by the director of human resources, the Division of Human Resources may pay for additional services.  

List of all services (only in Swedish)

First day certificate

Handling invoices and invoice specifications

Invoices and invoice specifications for basic services are handled by the Division of Human Resources. For additional services, invoices will be sent directly to the manager whose invoice reference was specified in the order. The invoice reference is made up of an organisation unit code and 3 letters. It is usually the head of department/equivalent who receives the invoice in their Proceedo inbox for further processing. Invoice specifications regarding additional services are sent to Falck´s invoice specification website where the manager can log in.

Invoice questions to Falck: email kamsupport@falcksverige.se

Invoice questions to Avonova: email kundcenter@avonova.se

Scan the QR code using your mobile camera.

QR code to SLU's customer page at Falck:

QR code to SLU's customer page at Avonova: