News

Telephonysystem and Omada are integrated

Published: 20 January 2026

As of 2 February 2026, a new integration will be introduced between SLU’s identity management system (Omada) and the telephony system CMG from Mitel. The purpose is to ensure that phone number information at SLU is always up to date and retrieved from a single, shared source.

This means that, going forward, CMG will become the source of telephone numbers for employees with mobile subscriptions at SLU, and that telephone numbers previously entered manually in Idis will be overwritten. Your extension number will continue to work as before.

Phone numbers for non-employees (e.g. students, external users, and users with service accounts) are not affected by this integration. These numbers will continue to be entered directly in Omada when the service account is created.

What does this mean in practice?

  • Only SLU phone numbers with an SLU subscription will be allowed in CMG.
  • Phone numbers that were manually entered in IDIS for employees will be replaced by information from CMG.
  • Phone numbers for non-employees are not affected and will continue to be managed via Omada.
  • Only SLU phone numbers are handled in CMG. Private mobile numbers will not be registered.

Phone number information will be automatically retrieved from CMG, reducing the need for manual updates and improving data quality in the directory.

Why are we doing this?

The purpose is to improve data quality and information security. By using a single source for phone numbers:

  • incorrect or outdated contact details are avoided,
  • only approved, SLU-related phone numbers with SLU subscriptions are used,
  • administration is simplified for both employees and support functions.

Timeline

Integration aktiveras 2 februari 2026

Do you need to do anything?

Most employees do not need to take any action.

If you are responsible for contact details in the directory (e.g. as a directory manager in your unit), please note that phone numbers will soon be retrieved automatically from CMG.

Information that was previously entered manually in IDIS will be replaced by data from CMG.

If you know that new phone numbers need to be added, or if you have questions, please visit the self-service portal:
support.slu.se → My workplace → Telephony

Facts:

Questions and Answers

1. What does this change mean?

SLU will begin automatically retrieving all phone numbers with SLU subscriptions from CMG. This means CMG determines which phone numbers are displayed in the directory.

2. What does it mean that manually entered numbers are “overwritten”?

It means that phone numbers previously entered manually in IDIS will be replaced by the phone numbers registered in CMG. These are the numbers that will be displayed going forward.

3. Can I use a private mobile number?

No. Private mobile numbers must no longer be used or registered in CMG.

4. My number in the directory is incorrect – what should I do?

Please visit the self-service portal: support.slu.se → My workplace → Telephony

5. Do I need to do anything as an employee?

No. For most employees, everything happens automatically. You only need to take action if your phone number is missing or incorrect.

6. I am a directory manager – what changes for me?

You will no longer be able to:

  • manually enter phone numbers,
  • change existing phone numbers,
  • register or display private mobile numbers.

All phone number information is now retrieved directly from CMG.

7. Why are we making this change?

To ensure that all systems display the same, correct, and up-to-date phone numbers—without manual work and without the risk of errors.

8. What should I do if a new phone number needs to be added?

Please visit the self-service portal:
support.slu.se → My workplace → Telephony

9. When does this take effect?

As of 2 February 2026.

10. Will phone numbers for non-employees be visible in SLU’s switchboard or CMG:web?

No. Phone numbers for non-employees (e.g. students, external users, and users with service accounts) will not be searchable in SLU’s switchboard or in CMG:web. These numbers are managed directly in Omada and are only displayed in SLU’s directory.

 

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