SLU news

New routines for the IT department's service management system

Published: 18 September 2023

Starting September 21, emails from the IT department's service management system will direct you to our self-service portal to access information.

In the portal, you can read about changes and measures in your cases, for example orders, questions or reported incidents.

The change is made in order to better comply with the requirements of the GDPR, but also to inform about the IT department's self-service portal, which is under construction. Here you can access many services and also get help solving problems that have arisen and learn more by reading knowledge articles.

You can follow and update your case in the self-service portal. By logging in via the link button in the email sent from your case.

Alternatively, you can log in to the self-service portal via the Staff or student web. Click on Disruptions and support and then Link to the self-service portal under the heading Self-service portal.


SLU IT-Servicedesk


Tel: 018-67 66 00

(+46-18-67 66 00 when calling from outside Sweden)

Open 08.00-16.00