Service description Information screen

Last changed: 30 March 2026

Service description: PLAYipp digital signage


The service includes:

  • Planning and consulting: Planning and needs analysis for new installations or technology upgrades.

  • Delivery and installation: Delivery, assembly and commissioning of screen, media player and PLAYipp license.

  • Operation and management: Monitoring of technical function, software updates and ongoing maintenance of equipment.

  • Support: Trouble shooting and resolution of technical problems during business hours (weekdays 8:00 AM - 4:00 PM).

  • Inventory and life cycle management: Registration and follow-up of equipment, planning of technical upgrades and replacement of equipment if necessary.

  • Supplier contacts: Management of contacts with PLAYipp and external suppliers regarding hardware and accessories.

Terms and Conditions

  • The service only covers equipment and components delivered within the scope of the agreement.

  • Networks, electricity supply and other building technical installations are not included in the service. Special adaptations are charged separately by agreement.

  • Support and training within the PLAYipp platform (content management, user accounts, templates, etc.) is provided by PLAYipp Customer Support.


Roles and responsibilities


AV support is responsible for:

  • Technical support, operation and maintenance of media players and monitors.

  • Management of PLAYipp licenses included in the service.

  • Follow-up and documentation of equipment stock.

  • Communication with external suppliers for warranty or service matters.

  • Planning of technology upgrades based on life cycle.


The customer is responsible for:

  • Financing of the service according to the current price appendix.

  • Publishing and updating content via the PLAYipp platform.


Ordering and support

  • Orders for new installations and changes are made via the IT department's self-service portal at support.slu.se, or via e-mail to av-forvaltning@slu.se.

  • Error reports and support cases are registered via the self-service portal or sent to support@slu.se.

  • Emergency errors during office hours are reported via phone 018-67 66 00, tone 2.


Price and billing

  • The service is charged as a monthly cost per installation according to the Price Annex PLAYipp 2026.

  • The cost is indexed annually according to the Price and Salary Conversion (PLO), unless otherwise agreed.

Termination

The service runs until further notice and can be terminated with three (3) months' notice.

Contact